At Henri Vibe, we value your satisfaction and stand by the quality of our products. If you receive an item that is defective, damaged, or incorrect, we’re here to help. Please review our returns and refund policy below.

1. Eligibility for Return

Returns are only accepted under the following conditions:

  • The product is defective, damaged, or incorrect at the time of delivery

  • The return request is made within 48 hours of receiving the product

  • The item is unused, unwashed, and in its original packaging, with all tags and accessories intact

Please note: We do not accept returns for change of mind, size mismatch, or general dissatisfaction.

2. How to Request a Return

To initiate a return, contact us at [email protected] with the following information:

  • Order number

  • Name and contact number

  • Clear photos of the item showing the issue

  • Brief explanation of the problem

Our team will respond within 2 business days and guide you through the return process if your request is approved.

3. Return Pickup

Once your return is approved, we will arrange a pickup (where serviceable) or guide you on how to return the product. Please ensure the product is packed securely to avoid damage during transit.

4. Refunds

Since we only accept cash on delivery, refunds are processed as follows:

  • Refunds are typically processed within 7–10 business days after we receive and inspect the item

  • We will contact you for bank or wallet details upon confirmation of eligibility

5. Non-Returnable Items

The following items are non-returnable:

  • Used or damaged products not caused by delivery

  • Items returned without original packaging

  • Any product reported after the 48-hour return window

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order details and pictures of the product and packaging. We will prioritize replacements or refunds in such cases.

7. Cancellations

Orders can only be canceled before they are shipped. Once an item is out for delivery, cancellations are not possible. If you wish to cancel, please email us as soon as possible.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, feel free to reach out to our customer service team:

Email: [email protected]