At Henri Vibe, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we process and deliver your purchases.

1. Delivery Locations

We ship worldwide, ensuring that our customers across the globe can enjoy premium home products from Henri Vibe. Shipping availability may vary depending on local carrier services and customs regulations.

2. Processing Time

All orders are processed within 1–3 business days after confirmation. You will receive an email or SMS confirmation once your order has been processed and is ready for dispatch.

3. Shipping Timeframes

Estimated delivery times after dispatch are:

  • Local deliveries (within country): 3–5 business days

  • International deliveries: 7–14 business days

Please note: Delivery times may vary due to customs clearance, weather conditions, or logistical delays beyond our control.

4. Shipping Charges

Shipping costs are calculated based on your delivery location, order weight, and size. Any applicable shipping fees will be displayed at checkout.

Some locations may be eligible for free shipping based on promotional offers or order value. This will be mentioned during the checkout process when applicable.

5. Payment Method

We only accept Cash on Delivery (COD). Please ensure you have the exact amount ready at the time of delivery. 

6. Delivery Attempts

Our delivery partners will attempt to deliver your package up to two times. If you are unavailable or fail to accept the order, it may be returned to us. A reshipment request will require additional shipping charges.

7. Tracking Your Order

Once your order is dispatched, we will share tracking information (where available) via email or SMS. You can use this tracking ID to follow your order’s status until it reaches your doorstep.

8. Delays and Exceptions

While we aim to deliver all orders promptly, unforeseen events such as customs delays, weather disruptions, or regional restrictions may impact delivery timelines. We appreciate your patience and understanding in such cases.

9. Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected time, please contact us immediately at [email protected]. We will investigate the issue and take appropriate steps, including resending the item or issuing a resolution.

10. Contact Us

For any questions regarding your shipment, reach out to our customer support team at:

Email: [email protected]